Location: Chantilly, VA

Assists in the development and execution of a standardized, Enterprise-level Risk/Issue/Opportunity (R/I/O) Management process on a Multisourcing Service Integration (MSI) contract operating in an IT Ecosystem of Cloud Hosting, Desktop, Networks, Cyber Security, and Operations & Maintenance (Tier 2), and Incident Service Desk Service Provider contracts. The risk management process focuses on R/I/Os that could directly cause impact to Mission and the delivery of Ecosystem IT services. These can include both technical and non-technical R/I/Os such as cross-Service Provider integration, IT Service Management (ITSM) process performance, resource priorities, schedule delays, facilities and customer satisfaction. The Risk Manager assesses, analyzes, and proposes mitigations while managing the creation, tracking, and closure of R/I/Os related to the successful completion and/or delivery of a U.S. Government IT Service Provider product or services. 

• Provides process support and/or leadership in the creation and delivery of R/I/Os statements and handling plans 
• Facilitates Risk Management efforts (i.e., risk identification, assessment, and mitigation planning) for all product IPTs 
• Facilitates and/or briefs multiple meetings or forums weekly and/or monthly 
• Communicates risk posture and projects information to stakeholders 
• Drives effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities 
• Communicates project issues and status in a concise, accurate, and professional manner 
• Remains flexible to changing priorities, is open to new ideas, and has the ability to multitask and change focus quickly, if necessary 

Required Qualifications

•  An Active TS/SCI Clearance with Polygraph 
• A Bachelor of Arts/Bachelor of Science Degree or 8 years of relevant experience, to include 3-5 years in Risk Management 
• ITIL V4 Foundations 
• Ability to interact comfortably with Senior Government Leadership and Team members on a day-to-day basis 
• Problem solver with excellent verbal and written communication skills 
• Strong computer skills including knowledge of Microsoft Office Suite (SharePoint, Outlook, Word, Excel, and PowerPoint essential) 

Desired Qualifications

• Project Management Professional (PMP)
• Certified Risk Management Professional (CRMP)

Location: Chantilly, VA

Job Description

• Participate in software programming initiatives to support innovation and enhancements, using Javascript and ServiceNow workflows.
• Promotes best practice implementations of a Configuration Management Database (CMDB) in large-scale environments
• Engineer ServiceNow IT Service Management (ITSM) Implementation to include workflows, business rule customization and scripting
• Plans for data ingestion from different legacy sources, makes design decisions on that data and works to reconcile data based on the chosen authoritative source
• ServiceNow Service Portal Implementation and Customization; develops Service Portal widgets and capabilities, leverages UI policies, UI actions, client scripts
• Implements ServiceNow users, groups, roles, ACL management
• Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions

Required Qualifications:

• Active TS/SCI with polygraph
• ServiceNow Developer and/or Administrator Certificate, or ability to earn certification within 6 months after start date.

Desired Qualifications:

• Knowledge of Cloud Architecture
• Knowledge of at least one operating system: Linux, Unix, Windows. Prior experience as an administrator or architect in any of the well-known operating systems is helpful

Location: Chantilly, VA

Workflow Management (WfM) develops diagrams and documents repeatable process for the program. WfW meets with SMEs, then documents detailed steps for each task activity. WfM acts as the Service Manager for the ServiceNow tool and manages & updates the service catalog and develops services requirements packages for standard service offerings.  WfM monitors fulfillment, identifies discrepancies or breaks in the workflows that impact service delivery times. WfM submits incidents (INC) for issues and works with SMEs to gather requirements to submit requests for enhancements (ENHC) to the developer team.  Tracks INCs and ENHCs to resolution/completion and briefs leaders of status. Facilitates TEMs with stakeholders.

• Develop workflow process materials for ITSM program.
• Participate in technical exchange meetings, facilitate and perform special projects. 
• Facilitate service management sessions with Operations, Engineering SMEs, integrators and developers.
• Perform daily review activities of the SNOW modules/platform and support new releases to ensure request fulfillment integrity
• Follow customer and company guidelines and policies to produce, validate and improve information accuracy.
• Identify program needs and nominate workflows for development.
• Use ITIL framework methods to produce, maintain and improve technical process materials.

Required Qualifications:

Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor’s and 1 years, Associates and 3 years or HS and 5 years.

• Active TS/SCI with polygraph
• Understanding of ITSM processes.
• Experience and knowledge supporting technical program. 
• Able to develop presentations and propose ideas effectively to varying levels of technical expertise.
• Excellent verbal/written communication, collaboration, analytical and presentation skills.
• Active participant in the development of strategic initiatives
• Ability to work independently and with a larger group of engineers.

Location: Chantilly, VA

The job duties of the System Ansible Automation Engineer to deploy & support the rapidly evolving storage, operating system & common service requirements for mission critical network monitoring applications.

• Advanced administration & maintenance experience in Red Hat Ansible and downstream frontends (i.e. AWX)
• Develop Ansible playbooks to automate system provisioning and application deployment.
• Administer & evolve user-friendly frontend to use automation tools.
• Knowledge in Red Hat Enterprise Linux (RHEL) and Microsoft Windows Server operating systems
• Advanced skills in RHEL using shells/consoles and common scripting languages (i.e., BASH)
• Working knowledge of Red Hat Satellite
• Ability to manage various RHEL repositories and mirrors.
• Working knowledge of Windows AD/LDAP and other Windows Server services
• Working knowledge of VMware vSphere ESXi environments
• Review, test & deploy DISA STIG and customer specific security requirements.
• Interpret Nessus Tenable.sc (or similar application) scans results and efficiently remediate in an organized manor.
• Participate in continuous improvement process for refining the architecture performance & scalability.
• Perform daily backups & maintenance on applications & operating systems to include patching, tuning, scripting, automating, and troubleshooting.
• Monitor system, application, and network performance/availability.
• Create & update system/application documentation.
  Working knowledge of Kerberos and/or Kubernetes is a plus.  

REQUIREMENTS

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. years. Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2. The degree must be in Computer Science or a related technical field. The degree must be in Computer Science or a related technical field. Highly motivated candidate must be able to work independently and with a local and geographically diverse team members using effective time management skills to meet deliverable timelines. 

Required Clearance:  Active TS/SCI with polygraph

Location: Chantilly, VA

Provides Linux engineering and administrative support on a complicated distributed Linux-based System.

Description of Job Duties/Responsibilities

• Excellent verbal and written communication skills regarding developing project briefings, updating system designs, rack elevations, wiring diagrams, and system outage after action reports
• Understanding of all phases of the software development lifecycle; the System Engineering Life Cycle; and the ability to comprehend user business needs and concerns and integrate that understanding with technical skills
• Provides Linux platform support (i.e. RHEL, CentOS) and administrative support, including management and troubleshooting
• Illustrates hands-on knowledge and experience building and deploying automated server and workstation builds across an enterprise infrastructure with environments that are logically separated]
• Illustrates hands-on experience and understanding of proactive monitoring concepts, including experience configuring and deploying Network and systems monitoring (i.e. SNMP, Splunk, etc.)
• Ability to troubleshoot and resolve complex hardware/software issues, restore the environment to an operational state with minimal downtime, perform root cause analysis and provide a forward leaning mitigation strategy
• Proficient in Cloud Computing, Competencies of systems including: Fault tolerance, High availability, Scalability and Capacity planning, Data center organization, and Backup / Recovery
• Illustrates knowledge of at least three of the following technologies: Encryption, IDS/IPS, Firewalls, Anti-Virus, VPNs, SSL
• Researches emerging technologies to determine impact on application/system integration and execution
• Work with developers/engineers across disciplines to define customer and system requirements; design a solution that meets the current requirements and is scalable to meet future enterprise requirements
• Provides experience with patching and maintaining server build

On-Call -Required to carrier a pager

Required Qualifications:

• Active TS/SCI with polygraph
• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must comply with DoD 8570 IAT Level 2. Bachelors degree in IT or Computer Science.

Desired Qualifications:

• Displays understanding of open source frameworks, with experience deploying various open source packages and/or application stacks into sponsor’s production landscape
• Establishes ability to deploy and maintain Linux baseline for physical and virtual platforms
• Establishes ability to develop and maintain capacity metric
• Interprets and implements new concepts, technologies and products quickly
• On-Call -Required to carrier a pager
• Team player, work independently and manage multiple task assignments
• Excellent verbal and written communication skills regarding developing project briefings, updating system designs, rack elevations, wiring diagrams, and system outage after action reports
• Illustrates experience performing trend analysis on overall system health, performance, and capacity management regarding utilization and growth

Location: Chantilly, VA

Support the customer’s various WAN and LAN networks, providing network upgrades and config support to the architecture team; act as subject matter expert in WAN and LAN technologies and vendors; support customer’s intra- and inter- net and other data communications systems or segments of networked system; and by Providing tiered support for the network operations centers (NOC).

Description of Job Duties/Responsibilities:

• May supervise other network support and client server specialists and plan, coordinate, and implement network security measures
• Participate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks
• Diagnose hardware and software problems, and replace defective components
• Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
• Monitor the performance of systems and networks
• Support routine network startup and shutdown procedures and maintain control records
• Configure, and test hardware, networking software and operating system software
• Prepare technical proposals for presentation to the engineering review boards for adding new technologies to the network
• Perform a full range of upgrades in accordance with existing network architecture
• Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements
• Perform long term O&M activities to include tier 3 troubleshooting and problem resolution
• Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations
• Prepare troubleshooting procedures for restoring the network to optimal performance levels
• Provide fault management for the network and supports performance management functions
• Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure
• Execute reporting functions and data input associated with network management
• Monitor security posture of the network, report suspected violations to designated authority
• Coordinate with configuration management and implementation teams
• Perform operator-level maintenance on components for network management systems
• Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components
• Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities
• Coordinate requirements with users and suppliers
• Organize and direct network installations on site surveys
• Assess and document current site network configuration and user requirements
• Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs
• Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications
• Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards – such as the IEEE Open Systems Environment (OSE) reference model – as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application
• Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions

REQUIREMENTS:

Required Skills, Experience, and Education:  Candidate must have 16 years of relevant/related experience; which can be a combination of work history and education. This equates to a Doctorate and 8 years of experience, (or) Masters and 10 years, (or) Bachelors and 12 years, (or) Associates and 14 years, (or) HS and 16 years. Must be compliant with DoD 8570 IAT Level 2. 

Location: Chantilly, VA

Prior experience patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.

This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.

• Troubleshooting
• Automation & Infrastructure as Code [IaC]
• System Administration
• OS Deployment & Support
• Application Deployment & Support
• Programming Languages
• IT Security Management
• Data Manipulation and Databases
• Security Information & Event Management [SIEM]
• System, UX & Application Monitoring

Required Qualifications:

• An Active TS/SCI Clearance with Polygraph
• DoD 8570 IAT Level II Certification – Security+
• 3+ years’ experience in a Tier 3 ServiceNow role

Desired Qualifications:

• Knowledge of both Waterfall and Agile approaches
• Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
• Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
• Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Software development and release management experience

Location: Chantilly, VA

Using current and emergent Service Integration and Management (SIAM) practices, the Governance analyst will support the various strategic, tactical, an operational MSI governance boards, including ensuring appropriate membership, artifacts, activities, and supporting processes to optimize the overall MSI value proposition for clients. The successful candidate will provide governance support to ensure regular measurement and review of: 

• Both service integrator and overall end-to-end service performance 
• Continual improvement of MSI/SIAM governance  

Position Responsibilities:

• Perform as a key analyst, who works well as a self-starter, delivers high quality work, and can adapt to new challenges, either on their own or as part of a team 
• Coordinate and develop metrics, graphs, trends, and analysis to be presented at Governance forums 
• Assists with the development and transformation of IT infrastructure processes and procedures  
• Support analysis and support for on-going service delivery, performance, and governance operations 
• Work with SPs on their ITSM processes to ensure data elements defined, standardized, and captured throughout the execution of their processes 
• Facilitates TEMs and other requirement gathering work sessions 
• Support the development of briefings, minutes and tracking actions of the various governance forums 

Required Qualifications:

• Degree or equivalent experience and minimum 5 years of related work experience 
• Working knowledge of the Service Management workflows and ITSM processes 
• Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity 
• Good written and communications skills with the ability to clearly document and explain business processes  
• ITIL v3 or ITIL 4 course with Foundation Certification 

Desired Qualifications:

• ITIL v3 or ITIL 4 mid-level courses and certifications 
• Experience with ServiceNow or other ITSM tools

Location: Chantilly, VA

Work on development and integration of individual projects within our large-scale program. Your organized, hands-on approach will help you stay ahead of challenges and work on a  team that consistently delivers beyond expectations.

Required Qualifications:

• Ability to manage project schedules and project integrations within government/site processes
• Possession of excellent oral and written communication skills
• Ability to create project documentation/ briefings
• Ability to work and communicate at multiple levels from senior leadership to installation teams
• 5+ years of project initiation and tailoring
• 5+ years of experience with tracking project deliverables, milestones, and schedules for systems or software delivery programs
• 5+ years of experience with requirements review and tracking.
• 5+ years of experience with management for systems or software delivery programs
• Experience with program management, Readiness reviews, and Governance boards
• Experience with conducting technical exchange meetings
• Experience with working in team environments
• Experience with Microsoft Office suite, including Project, Word, Excel and PowerPoint
• Experience with using SharePoint
• TS/SCI with CI poly required
• HS diploma or GED required

Desired Qualifications:

• BA or BS degree
• PMP certified
• ITIL 4 certified
• Experience using ServiceNow

Location: Chantilly, VA

Responsible for developing and maintaining functional position training materials for each of the six functional areas within All Spark Integrated Operations (AS IO), ensuring proficiency training is accomplished and the AS IO team is fully qualified to perform the mission assigned.  The five functional areas are: Shift Supervisor, Operations Bridge, Enterprise Monitoring, Analysis Center, and COMM Maintenance Planning Coordinator.  Additionally, the Enterprise Trainer will administer and maintain the training of customer personnel on all requisite mission and operational knowledge.  The Enterprise Trainer is also responsible ensuring newly hired employees are issued functional position qualification training materials, support the employee through functional position training process and track progress.  This includes ensuring all qualification standards are met and training requirements are completed.  The Enterprise Trainer is also responsible for tracking DoD 8570 IAT certification compliance per the statement of work and per the reporting requirement from the customer. The Enterprise Trainer will be responsible for reporting compliance and provide IAT Level 1 or IAT Level 2 certification details to customer, when requested or at a minimum of twice per year.  The Enterprise Trainer should be familiar with the IT Service Management platform Service Now, in particular, Event, Change, Problem and Incident Management Modules and be able to train personnel on the fundamentals of this suite of tools. 

• Ensures all personnel required to meet DoD 8570 IAT Level 1 or Level 2 certified per the requirements for the functional position they fill.
• Ensures all new employees are issued functional position qualification training material pertaining to the position for which they were hired.
• Provides the customer an AIWEP report at least twice a year, reporting certification compliance per the contract statement of work.
• Develops and maintains qualification training material.
• Working with the Situational Awareness as a Service (SAaaS) team, develops and maintains training materials pertaining to the Service Now (SNOW) Change, Event, Incident and Problem Management Modules and trains personnel on the fundamentals of these tools.
• Conducts retraining or re-qualification training for personnel as needed

Required Qualifications:

• An Active TS/SCI Clearance with Polygraph 
• Minimum 5 years’ of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements 
• Current Security + Certification 
• Hold one (1) applicable certification as listed below: 
• ITIL v3 Foundation 
• ITIL v3 Service Operation 
• ITIL 4 Foundation 
• ITIL 4 Managing Professional 
• ITIL 4 Create Deliver & Support (CDS) 
• ServiceNow Fundamentals  

Desired Qualifications:

• AS degree in Business or Information Technology related field or equivalent military or commercial experience
• Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
• 2+ Years of IT Service Operations Experience
• 1+ years IT Service Management technical training curriculum development
• 1-2 years’ experience with Service Now
• Excellent written and verbal communications skills
• Excellent customer service skills
• Working knowledge of network operations and IT services

Location: Chantilly, VA

Lead the integration of new and legacy Service Providers into the ServiceNow ecosystem and evaluate requirements with upstream and downstream system of IT Service Providers.  This is a highly challenging position that requires strong technical aptitude, solid communication skills, and the ability work with senior stakeholders across the organization.

• Work closely with our Business Partners and Service Providers to support integration efforts into the IT Services Ecosystem.
• Facilitate requirements discussions and TEMs with Service Providers and stakeholders
• Interpret customer requirements to support onboarding activities to the ITSM Ecosystem and ServiceNow tool. 
• Identify solutions based on assessments against requirements (business impacts and schedule).
• Support development of solutions to ServiceNow modules like ITSM, CMDB, and Knowledge
• Serves as advocate of the Service Provider and Mission Partners through the MSI Governance model.
• Collaborate with ITSM Process Owners to design, develop, test and implement solutions as well as identify initiatives for Continual Service Improvement (CSI)
• Responsible for supporting and tracking enhancements for Service Provider
• Ensure ServiceNow and ITSM best practices are enforced to prevent impact to future upgrades and system performance
• Support configuration efforts for out of the box workflows and creation of custom workflows.
• Experience creating and managing project documentation per project goals and objectives.
• Evaluate Service Provider metrics and Key Performance Indicators (KPI)

Required Qualifications:

• An Active TS/SCI Clearance with Polygraph
• Bachelor of Science degree from an accredited college in Computer Science or technical discipline in related field
• Knowledge of ITIL processes with the ability to obtain the    ITIL 4 certification within three months of hire
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience working with an IT service ticketing system
• Strong analytical, problem-solving and decision-making capabilities.
• Demonstrates a high degree of customer service and teamwork.
• Ability to work independently
• An aptitude to learn new technology quickly
• Excellent written and oral communication skills
• The ability to work independently and as part of a team

Desired Qualifications:

• Project Management Professional (PMP)
• Hands-on experience with one or more implementation of ServiceNow ITSM, ITOM, ITBM, Discovery, CMDB, and Knowledge.
• Experience in Hardware and Software Asset Management (HAM, SAM) modules.
• Experience with Application and Technology Portfolio Management (APM, TPM) modules.
• Experience with Event Management (EM) and integrations.

Location: Chantilly, VA

Description:

• Enterprise Monitoring Analysts improve work force productivity and quality by anticipating and eliminating potential delays through planning, scheduling, and coordinating maintenance resources and activities
• Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work – 12 hour shifts 0600-1800 or 1800 – 0600
• Coordinates with operations, maintenance personnel, and maintenance management
• Plans for and schedules shutdowns (major and minor)
• Is capable of critical Path Analysis
• Keeps the team informed of abnormal or critical situations
• Researches
• Scopes work
• Develops task instructions
• Plans and monitors
• Elicits requirements

Required Qualifications:

• Active TS/SCI with Polygraph
• Each of the IO Enterprise Monitoring Team resources shall have five (5) years’ experience maintaining IT infrastructure and services in one of the COMM IT domains or equivalent and have working understanding of the ITIL lexicon and framework.
• Each of the IO Enterprise Monitoring Team shall be current in the DoD 8140 IAT Level I (or higher) requirement
• Requires good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

Location: Chantilly, VA

Description:

• Review, analyze, and provide recommendations for Request for Change (RFC) requirements to ensure alignment with established network service delivery objectives.
• Evaluate customer requirements based to ensure clarity of the network service detailed needs or deliver requests for information (RFIs) to gain clarity.
• Provide network systems engineering assessment based on clearly defined network standard requirements.
•  Coordinate across multiple network service teams to successfully assess network technical requirements.
• Provide cost and schedule impacts based on established cost and schedule models and negotiate technical trade-offs where applicable to successfully deliver completed cost/schedule impacts.
• Collaborate with team members to support process workflows and engineering review boards that facilitate network service delivery.
• Ensure the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
• Perform functional analysis, timeline analysis, cost estimation, trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications..
•  Prepare required documentation to include both program- and user-level documentation.
•  Construct sound, logical business improvement opportunities consistent with customer guidance and principles, cost savings, and system architecture objectives
•  Analyze and study complex system requirements.
• Work directly with Task Lead, PjMs, and occasionally with the customer to ensure deliverables fall within the applicable scope and budget. The candidate will coordinate with other departments to ensure all aspects of each project are compatible.
• Coordinate internal resources and third parties/vendors towards the flawless execution of projects.
• Assist in the development of detailed project plans and help monitor and track progress. Assist PjMs with measuring project performance using appropriate tools and techniques.
• Prepare project status reports to upper management and identification of courses of action to remove roadblocks.
• Work with PjMs to identify/mitigate risks, issues, and opportunities.
• Provide support such as technical writing, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, preparation of graphical and narrative presentation material.
• Support tasks requiring the collecting, compiling, evaluating, and publishing of information and statistical data in documents, records, forms, reports, plans, policies, regulations.
• Maintain correspondence suspense files, records, files for reports, operating procedures, internal memorandums, and composes correspondence.

Required Qualifications:

The candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years of experience OR master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS and 10 years.

Required Clearance:  Active TS/SCI, with CI Poly.

Desired Qualifications:

• Advanced knowledge of Network IT infrastructure (network connectivity, switches, routers)
• Project Management Professional (PMP) certification is a plus
• Demonstrated client-facing and internal communications experience
• Strong working knowledge of Microsoft Office Suite to include Visio
• Experience using Atlassian Confluence and HelpNow/ServiceNow
• Solid organizational, attention to detail, and multitasking skills