Location: Chantilly, VA

Job Description

The ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.

This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.

Position Responsibilities

• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
• Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
• Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
• Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage

Required Qualifications

• An Active TS/SCI Clearance with Polygraph
• DoD 8570 IAT Level II Certification – Security+
• Experience in a Tier 3 ServiceNow role for at least 3 years
• Experience with ITSM principles and ITIL best practices
• Excellent communication and mentoring skills

Desired Qualifications

• Knowledge of both Waterfall and Agile approaches
• Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
• Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
• Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Software development and release management experience

Location: Chantilly, VA

Job Description

Splunk engineer that has over 2 years’ experience managing a Splunk Platform, creating Splunk applications, and using IT Service Intelligence (ITSI). The Splunk engineer will build applications to help manage, search, analyze, and visualize data. The role includes installing, troubleshooting, and performing Splunk application development following a Scrum Agile approach. The role also includes integrating Splunk with other applications and with ServiceNow using web services.

Responsibilities:

• Managing security updates, patching server vulnerabilities, and maintaining a secure network environment
• Maintaining existing Splunk infrastructure
• Reporting on performance using dashboards and other visual representations of data
• Designing, developing, and implementing new features for Splunk products
• Participating in defining requirements for new products and features, testing prototypes, and providing feedback for improvement
• Work with other developers and the Scrum Master to communicate current development effort status and any blockers in the daily Scrum meetings
• Responsible for ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
• Will assist in maintaining detailed documentation of application design and code generation techniques during the during the development process

Required Qualifications:

• AWS
• ITSI
• CMDB
• LINUX
• Windows
• Python
• Javascript
• Web technologies – HTML or XML
• API integrations with other systems
• Event Management
• Security + certification
• Excellent communication and people skills and work well in a team environment
• Experience with Microsoft Office suite, including Project, Word, Excel and PowerPoint
• Experience using Confluence and SharePoint
• TS/SCI with CI poly required

Location: Chantilly, VA

Job Description

The ServiceNow Software Development Engineer acts as a Business Consultant for ServiceNow Transformational Services, assisting the Solution Architect with design and platform architecture. The ServiceNow Development Engineer is able to assess the business impact of specific technologies and proposed strategies and to identify and address technical or operational risks.

Position Responsibility:

• Engineers ServiceNow IT Service Management (ITSM) Implementation for Incident, Problem, Change, Event, and Schedule Management, to include workflows, business rule customization, and scripting
• Proposes the shared data needs between the Configuration Management Database (CMDB), Asset Management, and Configuration Management
• Utilizes current best practices for CMDB procedures and provides input or feedback for continuous improvement
• Plans for data ingestion from different legacy sources, makes design decisions on that data, and works to reconcile data based on the chosen authoritative source
• ServiceNow Service Portal Implementation and Customization
• Develops Service Portal widgets and capabilities
• Leverages UI policies, UI actions, and client scripts
• ServiceNow Orchestration
• Develops Workflows
• Implements ServiceNow users, groups, roles, and ACL management
• Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions

Required Qualifications:

• Must be able to obtain a TS/SCI Clearance with Polygraph
• A Bachelor’s Degree OR advanced degree in a related field
• A minimum of 5 years’ technical experience
• Experience working on complex ServiceNow projects where analysis of situations or data requires in-depth evaluation
• Excellent oral and written communication skills
• At least a minimal understanding of a scripting language (Java is preferred)

Desired Qualifications::

• ServiceNow Administrator Certificate OR ability to secure it
• Strong technical background in Cloud Architecture
• Knowledge of at least one operating system: Linux, Unix, Windows
• Prior experience as an administrator or architect in any of the well-known operating systems is helpful
• Knowledge of networking protocols: TCP/IP, IP addresses, HTTP, DNS
• A high-level understanding of key security concepts, such as firewall design

Location: Chantilly, VA

Job Description

The Multi-sourcing Service Integration (MSI) Continual Service Improvement Analyst position is responsible for identifying and championing process improvements across the program. The candidate will work with process leads and analysts to identify, develop, and execute improvement initiatives and provide regular status briefings to the Sponsor. This role is critical for developing a sustainable culture of continuous process improvement that will drive operational excellence and ITSM best practices.

Position Responsibility:

• Perform as a key analyst, who works well as a self-starter, delivers high quality work, and can adapt to new challenges, either on their own or as part of a team
• Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
• Take ITSM processes and develop key performance indicators (KPIs) that will be used to measure Service Providers performance (SLAs, OLAs, etc.) and IT infrastructure performance
• Works with service providers to define the KPIs used to measure their performance and drive consensus so KPIs follow a standard used throughout the enterprise
• Capture feedback from Governance stakeholders on effectiveness of KPIs and develop roadmap for improvements
• Work with tool provider to implement data elements to support the KPI objectives
• Develop briefings, metrics, and perform trends analysis to be presented at various forums
• Facilitates TEMs and other requirement gathering work sessions
• Support measurement and reporting for weekly and monthly meetings
• Take corrective action based on customer feedback or dissatisfaction; ensure similar case of dissatisfaction does not repeat
• Provides input for technology requirements relating to continual process improvement
• Develop SOPs, work instructions, guidance, CONOPS and other documentation related to Service Catalog and Request Fulfillment
• Attend meetings and forums to identify continual process improvement candidates
•  

Required Qualifications

• TS/SCI with Poly Required
• Bachelor’s Degree or 5  years of related work experience
• Working knowledge of the Service Management workflows and ITSM processes
• Ability to create schedules and manage projects
• Solid analysis and reporting skills
• Good written and verbal communications skills
• Ability to facilitate reoccurring technical/non-technical meetings and working groups
• Ability to discerned and think strategically
• Ability to clearly document, explain, and present to technical and non-technical audiences
• Ability to self-manage  

Desired Qualifications

• ITIL certification and training
• Working knowledge with ServiceNow
• Experience in creating interactive dashboards
• Working knowledge with ServiceNow
• Experience creating interactive dashboards

Location: Chantilly, VA

Job Description

The Release Train Engineer (RTE) ensures that teams develop and deliver quality solutions that provide value and contribute to the continued improvements in team productivity and success of the program. This includes making sure teams follow a standard process for ingesting, developing, testing, documenting, and deploying capabilities and enhancements. The successful candidate has a solid understanding of Agile scrum and SAFe methodologies to coach and ensure the Agile teams in delivering value and following the same methodology for planning, tracking, and reporting Sprint and Release results.

Responsibilities:

• Manage and optimize the flow of value through the release.
• Ensure the end-to-end enhancements life cycle is followed across the team
• Identifying, analyzing, and recommending potential improvements to the end-to-end process after release and product delivery
• Working closely with the Release Manager to maintain calendars for program increments and release events
• Supporting Scrum Masters with accurately estimating development and testing efforts for the release
• Working with team members within and across the scrum teams to make improvements
• Collaborating with internal and external stakeholders to create value and promote quality product deliveries
• Conducting technical meetings to develop improvements that prevent technical inconsistencies, defects, and errors
• Documenting and analyzing test results, produce status reports, and assist with the defect management process 
• Driving and implementing automation process improvements
• Identifying efficiencies and helping maintain the end-to-end process productive by ensuring the use of agile processes
• Encouraging collaboration between scrum teams to improve the flow of value through value streams
• Responsible for leading the Scrum of Scrums sessions and supporting Scrum Masters with their scrum ceremonies to include retrospectives

Required Qualifications:

• Certified in an Agile framework such as SAFe Agile
• Working experience in defining acceptance criteria and coordinating and executing acceptance testing 
• Working experience with DevOps and Continuous delivery pipeline 
• Hands-on experience with process, and business and systems analysis to develop analysis of alternatives, process improvement documents, design documentation, and creating the associated presentations to brief results
• Experience working with multiple teams and coordinating various integration projects 
• Demonstrated initiative and ability to start, develop, and complete short and long-term projects 
• Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements 
• Experience with PI Planning and scrum ceremonies
• Experience with Agile testing, establishing IT testing frameworks, that include automation best practices

Desired Qualifications:

• 2 or more years’ experience with ServiceNow 
• ITIL v4 Foundations
• Experience performing Agile development with Waterfall deliveries