Current Opportunities

Location: Chantilly, VA

Job Description

The Information Technology Service Management (ITSM) Process Lead is responsible for designing, managing, and reporting on a core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge management. The ITSM Process Lead is a subject matter expert (SME) in the specific process area, representing the process to all stakeholder, reporting on performance, and developing recommendations for continual service improvement.

  • Directs the planning, design, and implementation of ITSM processes to meet evolving and changing needs and business requirements of customers, service providers, and internal stakeholders
  • Leads the development of procedures, work instructions, and templates to support process execution
  • Analyzes and uses reengineering approaches that ensure linkage among processes, service providers, and organizational structures in order to develop unified and consistent service delivery
  • Leverages knowledge and best practice experience to identify and champion recommendations for improvements opportunities within the specific process area
  • Monitors processes within the environment and throughout the ITSM process life cycle; validates adherence to specified process requirements and measurement activities; leads quality assurance activities related to process
  • Ensures compliance with process-specific standards and policies
  • Leads analysis, evaluation, and assessment of process performance measurements, and briefs results and recommendations to the appropriate level governance forums
  • Conducts quality assessments to validate proper implementation of processes to meet quality standards
  • Applies process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements
  • Performs as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

Required Qualifications:

  • TS/SCI with Poly Required
  • Bachelor’s Degree OR 10+ years of related work experience with a 5+ years leading ITSM processes
  • Deep working knowledge of the Service Management workflows and ITSM processes
  • ITIL certification and training
  • Experience managing teams to meet project schedules and milestones
  • Strong written and communications skills, with the ability to clearly document and explain ITSM processes
  • Strong verbal communication skills with the ability to present technical details to a non-technical audience

Desired Qualifications:

  • Advanced ITIL certifications or training
  • Working knowledge with ServiceNow
  • Experience in leading large process improvement projects
  • Experience in creating interactive dashboards

Location: Chantilly, VA

Job Description

  • Participate in software programming initiatives to support innovation and enhancements, using Javascript and ServiceNow workflows.
  • Promotes best practice implementations of a Configuration Management Database (CMDB) in large-scale environments
  • Engineer ServiceNow IT Service Management (ITSM) Implementation for Incident, Problem, Change, Event and Schedule Management to include workflows, business rule customization and scripting
  • Proposes and manages the shared data needs between the CMDB, Asset Management and Configuration Management
  • Utilizes current best practices for CMDB procedures and provides input or feedback for continuous improvement
  • Plans for data ingestion from different legacy sources, makes design decisions on that data and works to reconcile data based on the chosen authoritative source
  • ServiceNow Service Portal Implementation and Customization; develops Service Portal widgets and capabilities, leverages UI policies, UI actions, client scripts
  • Implements ServiceNow users, groups, roles, ACL management
  • Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions

Required Qualifications:

  • ServiceNow Developer and/or Administrator Certificate, or ability to earn certification within 6 months after start date.
  • Knowledge of Cloud Architecture
  • Knowledge of at least one operating system: Linux, Unix, Windows. Prior experience as an administrator or architect in any of the well known operating systems is helpful

Desired Qualifications:

  •  ServiceNow Developer and/or Administrator Certificate, or ability to earn certification within 6 months after start date.
  • Knowledge of Cloud Architecture
  • Knowledge of at least one operating system: Linux, Unix, Windows. Prior experience as an administrator or architect in any of the well-known operating systems is helpful

Location: Chantilly, VA

Job Description

The ITSM Business Relationship Manager (BRM) leads the integration of new and legacy Service Providers (SPs) into the Multi-sourcing Service Integration (MSI) environment. The ITSM BRM works closely with Mission Partners to understand service demand and provide service performance and customer feedback.

  • Leads the integration of the SPs into the MSI Program, ensuring that they are properly represented and that their services are captured in the service catalog
  • Develops an understanding of Customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels and serves as an escalation point for issues
  • Leads the facilitation of Technical Exchange Meetings (TEMs) with SPs and other stakeholders
  • Collects, analyzes, and reports on SP performance metrics
  • Works with SPs to develop and implement Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and cross-service shared delivery measurements
  • Participates in monthly business reviews covering Service Level performance, technology planning, reporting status, operational issues, and improvement opportunities
  • Serves as an advocate of the SP and Mission Partners through the multiple levels of the MSI Governance Model
  • Identifies Continual Service Improvements (CSIs) and works with SPs to develop Service Improvement Plans (SIPs), monitor, and report on implementation
  • Executes customer satisfaction reports and surveys
  • Develops and executes improvement plans

Required Qualifications:

  • An Active TS/SCI Clearance with Polygraph
  • Bachelor’s Degree in IT, Information Systems, or related field
  • 5+ years of relevant work experience in Customer Engagement providing IT Infrastructure Services, developing SLA and OLAs, and integrating and maintaining service portfolios
  • Ability to balance Customer demands with the level of support the Customer has contracted to ensure a high level of customer satisfaction with services provided
  • Excellent customer service skills to understand Customer/Customer representative’s concerns and requirements
  • Ability to put together comprehensive business cases, requirements documents, and presentations

Desired Qualifications:

  • Experience managing large, decentralized public-sector clients
  • ITIL v3 or 2011 course with Foundation Certification
  • Experience with ServiceNow and the Portfolio Project Management (PPM) module
  • Experience and understanding of IT Service Management (ITSM) services, IT Enterprise architectures, and how to serve as an advocate for an assigned service area

Location: Oakton, VA

Job Description

Installs, configures, and supports an organization’s local area network (LAN), wide area network (WAN), NRO’s Internet Network, Intranet and Internet and other data communications systems or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

Oversees network control centers. Provides support to projects that involve networks. Evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network. Plans new network configurations and integration into existing networks to maintain optimal performance.

Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, installation and support of voice communications systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders.

  • Diagnose hardware and software problems and replace defective components. Perform data backups and disaster recovery operations.
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Monitor the performance of computer systems and networks
  • Perform routine network startup and shutdown procedures and maintain control records.
  • Configure, and test hardware, networking software and operating system software.
  • Prepare technical proposals for presentation to the NRO’s engineering review boards for adding new technologies to the network.
  • Perform a full range of upgrades in accordance with existing network architecture.
  • Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.
  • Perform long term O&M activities to include tier 3 troubleshooting and problem resolution.
  • Utilize complex network analysis tools to identify and correct problems in the network.
  • Prepare troubleshooting procedures for restoring the network to optimal performance levels.
  • Provide fault management for the network and supports performance management functions.
  • Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure.
  • Maintain logs and records associated with reported problems or situations.
  • Execute reporting functions and data input associated with network management.
  • Monitor security posture of the network, report suspected violations to designated authority.
  • Coordinate with configuration management and implementation teams.
  • Perform operator-level maintenance on components for network management systems
  • Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components.
  • Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities.
  • Coordinate requirements with users and suppliers.
  • Organize and direct network installations on site surveys.
  • Assess and document current site network configuration and user requirements.
  • Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs.
  • Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications.
  • Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards – such as the IEEE Open Systems Environment (OSE) reference model – as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application.
  • Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions.

REQUIREMENTS

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must be compliant with DoD 8570 IAT Level 3. 
Required Clearance: Active TSSCI with Poly.
Desired: 8570 Certification

Location: Oakton, VA

Job Description

Includes solution architecture and design engineering functions for government passive and active network infrastructures. The candidate is responsible for leading and supporting other engineering teams for all network design and engineering activities. These architectural activities will be conducted on the government’s wide area networks (WAN), the local area networks (LAN), Campus Area Networks (CAN), Access and Control Interfaces (CI) and other networks that support multiple classification levels of communications.

Roles and Responsibilities:

  • Translate customer requirements/needs into architecture solution followed by high-level/low-level design according to portfolio offering guidelines.
  • Regularly leads in the technical assessment and delivery of a specific technical architecture solution to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.
  • Coordinates/leads the transition/transformation from existing to new network design solutions
  • Provides technical direction and engineering expertise for network systems infrastructure activities, including planning, designing, and implementing communications and network infrastructure requirements for buildings and systems (Routers, Firewalls, DNS, IPAM, NTP, Command and Telemetry).
  • Provides advanced technical consulting and advice to others on efforts, solution design, system management, tuning and modification of solutions. Provides input to strategy moving forward.
  • Collects and determines data from appropriate sources to assist in determining customer needs and requirements. Responds to requests for technical information from customers. Develops customer technology solutions using various industry products and technologies.
  • Owns and manages knowledge sharing within a community (e.g. team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project. Contributes significant knowledge to job family community.      

Requirements

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years.
Required Clearance:  Active TS/SCI with CI Poly   
Desired: 8570 Certification

Location:

  1. Oakton, VA
  2. Aurora, CO

Job Description

Support the customer’s various WAN networks, in providing technical solutions for all network designs and engineering activities.  Installs, configures, and supports an organization’s local area network (LAN), wide area network (WAN), NRO’s Internet Network, Intranet and Internet and other data communications systems or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability.  May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Oversees network control centers. Provides support to projects that involve networks. Evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network. Plans new network configurations and integration into existing networks to maintain optimal performance.

  • Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, installation and support of voice communications systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders.
  • Diagnose hardware and software problems, and replace defective components. Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Monitor the performance of computer systems and networks, Perform routine network startup and shutdown procedures, and maintain control records. Configure, and test hardware, networking software and operating system software.
  • Prepare technical proposals for presentation to the NRO’s engineering review boards for adding new technologies to the network. Perform a full range of upgrades in accordance with existing network architecture.
  • Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.
  • Perform long term O&M activities to include tier 3 troubleshooting and problem resolution. Utilize complex network analysis tools to identify and correct problems in the network. Prepare troubleshooting procedures for restoring the network to optimal performance levels.
  • Provide fault management for the network and supports performance management functions. Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure. Maintain logs and records associated with reported problems or situations.
  • Execute reporting functions and data input associated with network management. Monitor security posture of the network, report suspected violations to designated authority. Coordinate with configuration management and implementation teams. Perform operator-level maintenance on components for network management systems.
  • Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components. Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities.
  • Coordinate requirements with users and suppliers. Organize and direct network installations on site surveys. Assess and document current site network configuration and user requirements. Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs.
  • Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications.
  • Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards – such as the IEEE Open Systems Environment (OSE) reference model – as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application.
  • Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions.

Requirements

Required Clearance: Active TS/SCI, with CI Poly

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years.

Desired Qualifications

  • 8570 Certification

Location: Oakton, VA

Job Description

Support the NRO’s Intranet and Internet network and other data communications systems or a segment of a network system, in providing network hardware and software installation and integration; Coordination with network control centers; providing support to projects that involve networks; Evaluating new network technologies and making recommendations to project managers regarding the integration of these technologies into the operational network baseline.

  • Work on an integration team in support of a large IC partner network engineering group.
  • Provide support in matters related to COMSEC equipment to include loading/configuring KG-340s, KG-175D/F/G/Xs and KG-142s.
  • Provide support in matters related to Cisco and Juniper equipment and associated management systems.
  • Upgrade router and switch firmware and software in accordance with customer baseline and security standards.
  • Create and maintain procedures for updating network device firmware and configurations.
  • Follow established procedures for applying device configurations to maintain a network standard.
  • Conduct detailed site surveys in support of network equipment installations and migrations.
  • Maintain eligibility to deploy to world-wide sites for network equipment installations.
  • Review configurations provided by Tier III engineers to verify functionality. Provide feedback to engineers.
  • Coordinate consumables/bench stock procurement with team members, regional maintenance detachments and the procurement group.
  • Coordinate logistics and in briefing/out briefings with local site management and security personnel.
  • Document all physical connections utilizing established standard cable plan designs.
  • Coordinate equipment installations and work closely with regional maintenance detachments.
  • Assist Tier II and Tier III engineers during scheduled and unscheduled maintenance activities.
  • Function as a Subject Matter Expert (SME) for the network systems and devices in support of the Integration team as well as government officials.
  • Basic knowledge of IT infrastructure (network connectivity, switches, routers) is a plus.
  • Project Management Professional (PMP) certification is a plus.
  • Strong working knowledge of Microsoft Office,
  • Solid organizational skills including attention to detail and multitasking skills.
  • Excellent written and verbal communication skills. Excellent client-facing and internal communication skills
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation, develop spreadsheets, diagrams and process maps

Requirements

Required Clearance: TSSCI with polygraph.

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. 8570 Certification, IAT II.

Location: Oakton, VA

Job Description

Provide Linux engineering and administrative support on a complicated distributed Linux-based System.

  • Excellent verbal and written communication skills regarding developing project briefings, updating system designs, rack elevations, wiring diagrams, and system outage after action reports
  • Understanding of all phases of the software development lifecycle; the System Engineering Life Cycle; and the ability to comprehend user business needs and concerns and integrate that understanding with technical skills
  • Provides Linux platform support (i.e. RHEL, CentOS) and administrative support, including management and troubleshooting
  • Illustrates hands-on knowledge and experience building and deploying automated server and workstation builds across an enterprise infrastructure with environments that are logically separated]
  • Illustrates hands-on experience and understanding of proactive monitoring concepts, including experience configuring and deploying Network and systems monitoring (i.e. SNMP, Splunk, etc.)
  • Ability to troubleshoot and resolve complex hardware/software issues, restore the environment to an operational state with minimal downtime, perform root cause analysis and provide a forward leaning mitigation strategy
  • Proficient in Cloud Computing, Competencies of systems including: Fault tolerance, High availability, Scalability and Capacity planning, Data center organization, and Backup / Recovery
  • Illustrates knowledge of at least three of the following technologies: Encryption, IDS/IPS, Firewalls, Anti-Virus, VPNs, SSL
  • Researches emerging technologies to determine impact on application/system integration and execution
  • Work with developers/engineers across disciplines to define customer and system requirements; design a solution that meets the current requirements and is scalable to meet future enterprise requirements
  • Provides experience with patching and maintaining server build
  • Displays understanding of open source frameworks, with experience deploying various open source packages and/or application stacks into sponsor’s production landscape
  • Ability to deploy and maintain Linux baseline for physical and virtual platforms
  • Ability to develop and maintain capacity metric
  • Interprets and implements new concepts, technologies and products quickly
  • Team player, work independently and manage multiple task assignments
  • Excellent verbal and written communication skills regarding developing project briefings, updating system designs, rack elevations, wiring diagrams, and system outage after action reports
  • Illustrates experience performing trend analysis on overall system health, performance, and capacity management regarding utilization and growth
  • On-Call – Required to carry a pager

Requirements

Required Clearance: Active TSSCI with Polygraph.

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 0 years of experience OR Masters and 8 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must comply with DoD 8570 IAT Level 2.

Location:

  1. Springfield, VA
  2. Aurora, CO

Job Description

Support the customer’s various WAN and LAN networks, in providing network upgrades and config support to the architecture team; act as subject matter expert in WAN and LAN technologies and vendors; support customer’s intra- and inter- net and other data communications systems or segments of networked system; and by Providing tiered support for the network operations centers (NOC).

  • May supervise other network support and client server specialists and plan, coordinate, and implement network security measures
  • Participate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks
  • Diagnose hardware and software problems, and replace defective components
  • Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
  • Monitor the performance of systems and networks
  • Support routine network startup and shutdown procedures and maintain control records
  • Configure, and test hardware, networking software and operating system software
  • Prepare technical proposals for presentation to the engineering review boards for adding new technologies to the network
  • Perform a full range of upgrades in accordance with existing network architecture
  • Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements
  • Perform long term O&M activities to include tier 3 troubleshooting and problem resolution
  • Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations
  • Prepare troubleshooting procedures for restoring the network to optimal performance levels
  • Provide fault management for the network and supports performance management functions
  • Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure
  • Execute reporting functions and data input associated with network management
  • Monitor security posture of the network, report suspected violations to designated authority
  • Coordinate with configuration management and implementation teams
  • Perform operator-level maintenance on components for network management systems
  • Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components
  • Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities
  • Coordinate requirements with users and suppliers
  • Organize and direct network installations on site surveys
  • Assess and document current site network configuration and user requirements
  • Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs
  • Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications
  • Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards – such as the IEEE Open Systems Environment (OSE) reference model – as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application
  • Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions

Requirements

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must be compliant with DoD 8570 IAT Level 3.

Required Clearance: Active TS/SCI, with CI Poly.
Desired: 8570 Certification.

Location: Aurora, CO

Job Description

Works under general supervision and may provide leadership and training to and other technicians assigned to install, repair and/or testing of voice, data, and audio-visual infrastructures.

  • Communicates regularly with the customers, Cabling Group Manager, and/or Cabling Supervisor, to stay abreast of changes in work task and deadlines
  • Interacts with the client, contractors and vendors on the job site.
  • Creates a positive work environment on the job site at all times
  • Must comply with all company policies and procedures.
  • Helps maintain a safe work environment for all crew members by abiding by the Company’s commitment to provide every employee with a safe and healthy work environment.
  • Ability to work independently or with other Cabling Service Technicians performing service calls, completing adds, moves and changes. Updating customer prints and documentation as required.
  • Completes work orders, material transfer forms, and other documentation required by the company. 
  • Furthers oneself though on-going education: either corporate or specialty courses.

Requirements

Required Clearance: Active TS/SCI with CI poly.

Candidate must have 10 years of experience that can be a combination of work history and education.  This equates to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. Must comply with DoD 8570 IAT Level 2.

You can submit your resume to our talent pool by emailing Allison Chrismer.